Mobile App Download and Log-in

iPhone Download

Open App Store. Note: If you can’t find it, swipe down on the Home Screen or tap the tiny Search button and type App Store there. You will see it in the results from where you can tap its icon to open it.

This is an iOS home screen displaying the standard Apple device apps including Mail, Calendar, Photos, Camera, Notes, Reminders, Clock, TV, Podcasts, App Store, Maps, Health, Wallet, Settings, Phone, Safari, Messages, and Music. The App Store icon is highlighted with a red border, indicating it as the primary app for downloading mobile applications.

Search Ankota Caregiver in the search bar.
Next download the Ankota Caregiver app. To do so, tap the GET button next to it. Alternatively, tap the app name to see its full description, and then tap GET. The first time you tap GET, you may be asked to enter your Apple ID password. Please do that.
The app should begin downloading. If not, go back to the App Store, and tap GET again. When an app is downloading, you will see its app icon with a circular progress hand on the iPhone Home Screen.
Once downloaded, click on the Ankota Caregiver icon. Here it will ask to allow Geolocation. This is typically required for the Caregiver to clock in and out successfully. Select Allow While Using App. If select Allow Once, it will not prompt the caregiver again. See FAQ on how to change to Allow While Using the App.

The Ankota Caregiver mobile app displays a location permission dialog asking to allow geolocation access to verify care delivery address, with options to "Allow Once," "Allow While Using App," or "Don't Allow," along with a map showing the current location and a "Precise: On" indicator.

The app will ask if you would like to receive notifications and alerts. This is recommended but not required.

The Ankota Caregiver Portal login screen displays a notification permission dialog requesting to send alerts, sounds, and icon badges, with "Don't Allow" and "Allow" buttons. Below the dialog are language selection (English), login credentials fields, a Login button, Fingerprint authentication option, and a "forgot password" link.

Android Download

On your phone, use the Play Store app Google Play.

Android home screen showing various app icons including Camera, Samsung Notes, Phone, Calculator, Chrome, Clock, Play Store (highlighted with blue circle), Gallery, and partially visible apps below. The Play Store icon is prominently selected, indicating it as the app marketplace for downloading mobile applications.

Search for Ankota Caregiver in the Search bar
Tap Install next to the icon.
Once downloaded, Select the Ankota Caregiver icon.
Here it will ask to allow Geolocation. This is typically required for the Caregiver to clock in and out successfully. Select Allow While Using App. If select Allow Once, it will not prompt the caregiver again. See FAQ on how to change to Allow While Using the App.
The app will ask if you would like to receive notifications and alerts. This is recommended but not required.

FAQ:

What to do if I don’t want to enter my Apple ID password every time I download free apps?

First, open the Settings app and tap your name from the top. Next, tap Media & Purchases > Password Settings. Now, enter your Apple ID password if asked. Finally, turn off the Require Password switch under Free Downloads.

The "Require Password" settings screen displays two sections: "When Purchasing" with options for "Always Require Password" (currently selected with a checkmark) and "Require After 15 Minutes," and "Free Downloads" with a toggle switch for "Require Password" (currently disabled). A "Done" button appears in the top right corner.

How do I get it to ask the Geofence question again?

Delete the Ankota Caregiver app. Next download the app. This will make it to where the Geofence question is asked again. Note: Most States require the caregiver Allows While Using the App to clock in and out.

Log-in

Arrive at the service location
Open the Ankota Caregiver app
Change the language if needed
Enter your User Name and Password

The Ankota Caregiver Portal login screen displays an email or username field (showing "aim.val"), a password field with masked characters, a blue LOGIN button, and a "forgot password" link, with English language selected at the top.

Allow your phone to share your location or the app will not confirm location, which is required for EVV (this will be asked at your first log-in).
On entering the Ankota Caregiver app, you will see several sections.
- These options may look different based on your organization's configurations.
- If you have most or all of the available sections, you may need to scroll to see them all

Dashboard home screen displaying a personalized greeting "Hello Vall!" with a vertical navigation menu containing options for My Clients, Notifications (1), Visit History, Chat (0), Calendar, and Documents.

This is a mobile app dashboard displaying a personalized greeting "Hello Val!" at the top, followed by a vertical menu of six options: Visit History, Chat (0), Calendar, Documents, Payroll, and Settings, each in its own section with a light blue background.

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