Support/Troubleshooting

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• Clearing Browser Data (Outdated Settings Solutions) — How to clear browsing data in Chrome, Edge, Firefox, and Safari to resolve outdated settings issues in Ankota software.
• Connecting to GoToMeeting for Ankota Support — How to join a GoToMeeting session with the Ankota support team, either impromptu or via calendar invite.
• Investigating Unpaid Medicaid Claims — A checklist for troubleshooting unpaid Medicaid claims before contacting Ankota Support, plus guidance on how to report the issue effectively.
• Lightshot for Screenshots — of the Lightshot screenshot tool, including how to download and use it.
• Support Best Practices — Guidelines for contacting Ankota support to ensure quick and efficient resolution of issues.
• Support Contact Information for Medicaid, Clearinghouses, and MCOs — Reference list of support phone numbers, emails, and portals for state Medicaid programs, EVV clearinghouses, aggregators, and Managed Care Organizations commonly used with Ankota.
• Troubleshooting Telephony — Common telephony issues caregivers may encounter with Ankota and recommended troubleshooting steps.