Why We're Moving to the Ankota Loop

We know: another login. So we want to be upfront about why we built the Ankota Loop, and what’s in it for you.

One place for everything

Your tickets, our replies, your files, the Knowledge Base, Ankota news, and system status now live together. No more digging through email threads to find what we said last month.

You always know where things stand

Every ticket shows a plain status: Open, Waiting on you, In development, or Solved. When we reply, you get a short email letting you know, and the whole conversation is right there in the Loop.

Better protection for your clients’ information

The Loop was built with HIPAA in mind. Our emails only say that something’s new; the details stay inside the Loop, behind your sign-in and a 6-digit code. Files are checked for type, so only safe kinds of files get through.

Your team, your call

Each agency has a Portal Admin who approves who gets a login, chooses who is copied on every ticket, and removes people when they leave. No more wondering who at your agency can see what.

Answers before you even ask

As you type a new ticket, the Loop suggests Knowledge Base articles that may answer it right away. You can also search the Knowledge Base from the top of every page.

Ankota’s system status, one click away

The pulse icon at the top of every page shows whether Ankota is running smoothly right now. Full status history takes you to the complete record at knowledge.ankota.net/help/system-status.

A real voice in what Ankota builds next

In Development Discussion, you can share ideas, vote on the ones you want most, and see what’s planned, in development, and released. Under Loves, tell us what you love, so we build more of it.

Make it yours

Pick a theme, light or dark, and a horizontal or vertical layout.

What changes, and when

• November 2–15: sign up at loop.ankota.net.

• November 2: support@ankota.com is a working email again

• November 16: the old Zendesk portal closes.

• November 16: The old Zendesk address is going away.

Thank you for coming along with us. If anything about the Loop gets in your way, tell us: that’s exactly the kind of feedback we want.