Caregiver Training
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- Activity Management — How to manage and report client activities in Ankota Caregiver, either individually or as a group at the facility level.
- Add Care Plan Items in the Mobile App — How caregivers can add as-needed care plan items (such as Respite tasks) during a visit in the Ankota mobile app.
- Ankota Caregiver NextGen App Log-in — How caregivers log in to the Ankota Caregiver NextGen mobile app and enable Face ID authentication.
- Ankota Caregiver NextGen Mobile App — Walkthrough of the Ankota Caregiver NextGen mobile app covering login, visits, clock in/out, and other caregiver features.
- Client Check-in/out (Adult Day Health Care) — Walkthrough for caregivers to log in and perform client check-in and check-out using the Adult Day Health Care module.
- How to Download the Ankota Caregiver NextGen App — Step-by-step instructions for caregivers to download, install, and set up the Ankota Caregiver NextGen mobile app on Android or iPhone.
- Ionic Voice Signature in the Ankota Caregiver App — How caregivers can capture a client's voice signature in the Ankota Caregiver App when a written signature is not possible.
- Mobile App Video — Links to caregiver training videos covering basic mobile app features and special features such as On Hold visits.
- Mobile Chat (Caregiver Mobile App) — How caregivers use the Chat feature in the Ankota Caregiver mobile app to message, call, or video call an admin.
- No Show Reporting (After Clock-In) — How caregivers report a client no-show in the Ankota mobile app after clocking in to a visit.
- Nurse Access in Ankota — of nurse-specific options in Ankota, including scheduled vs. unscheduled visits and how to access documents via the mobile app or ankota.net.
- Online Timesheets (Use Only If Directed) — How approved caregivers can complete an online timesheet in ankota.net when telephony and the mobile app are unavailable.
- Reporting Client Concerns — How caregivers report client concerns such as refusal of medication, falls, or behavioral changes during visit departure in the Ankota mobile app.
- Special Features in Scheduled Visits / Mobile App — of optional special features that may appear in the Ankota caregiver mobile app for scheduled visits.
- Staff Check-in/out (Adult Day Health Care Kiosk) — Caregiver guide to clocking in and out of a facility using the Ankota kiosk for scheduled and unscheduled staff check-in.
- Telephony/IVR Walkthrough — Instructions for caregivers to clock in and out of visits using Ankota's telephony/IVR system, including FOB use, voice signature, care codes, and troubleshooting.
- The Ankota Caregiver Mobile App — of the Ankota Caregiver mobile app features, including clock in/out, visits, scheduling, chat, payroll, settings, and basic troubleshooting.
- Three-Part Confirmations of Visits in the Mobile App and IVR/Telephony — How to complete the three-part visit confirmation (visit type, times, and signature) during clock-out using IVR/telephony or the Ankota Caregiver mobile app.
- Troubleshooting the Ankota Caregiver App — Troubleshooting steps for common login, connectivity, and accessibility issues with the Ankota Caregiver mobile app.
- Turning Off Data for Android & iPhones — Instructions for disabling mobile data on Android phones and iPhones.
- Upload Required Documents in the Ankota Caregiver Mobile App — Instructions for first-time login to the Ankota Caregiver mobile app and for uploading required documents from within the app.
- View Care Plan Item History — How caregivers can view the history of notes recorded against a care plan item in the Ankota mobile app.
- Virginia Respite Reporting — How caregivers in Virginia report Respite care plan items using the Ankota mobile app drop-down or telephony task codes.